Wholesale Welding Supplies Returns and Refunds Policy

Returns & Refunds Policy

At Wholesale Welding Supplies, we stand behind the quality of our products and strive for your complete satisfaction. Please read our updated Returns & Refunds Policy below.

Note: Our return policy applies strictly to unused products. This policy is subject to change at any time without prior notice.

Download Returns Form

1. Returns (Defective and Non-Defective Items)

Defective Products Only: We only accept returns for defective or damaged products. If your item is faulty, please contact us before returning the product to receive return authorization.

Non-Defective Products: Returns for non-defective products are not accepted under our current policy.

2. Exchanges

We do not offer exchanges at this time. If you received the wrong item or size due to a defect, please return the item (if applicable) and place a new order once approved.

3. Product Condition for Returns

To be eligible for a return:

The item must be new and unused.

It must be returned in its original packaging with all components and accessories intact.

4. Return Window

• Return requests must be submitted within 7 days of receiving your order.
• We cannot accept any return requests made after this period.

5. Return Method

• All returns must be sent via mail to our designated return address.
• We do not accept returns in person or at drop-off locations.
• Customers are responsible for:
• Securely packaging return items.
• Covering the return shipping cost.
• Using a tracked delivery service and keeping proof of postage (returns are made at the customer's risk).

6. Restocking Fee

• We do not charge a restocking fee for approved returns.

7. Refund Processing Time

• Refunds are issued within 24 hours of receiving and inspecting your return.
• All refunds are processed to your original method of payment.

Important Notes

• All returns must be pre-approved. Contact us before returning any item to receive authorization.
• Include the completed Returns Form with your shipment.
• Use a tracked postal service and retain your shipping receipt.

????  Need Help?

If you have any questions or need assistance with your return, please contact us:

Email: [email protected]